Algorithm for Call Distribution
Our system distributes incoming and outgoing calls to a specific group of terminals. It works over our proprietary algorithm, inspired by Erlang distribution, but heavily influenced in its results by the geographical zone where it operates, type of telephone exchange in use, and number of available telephone lines in the city.
It recognizes, answers and smartly routes calls, based on the numbers called and an associated database of handling instructions. Companies that use our system can validate callers, make outgoing calls, forward calls to the right parties, allow callers to record messages, gather usage statistics, balance the use of phone lines and provide various other services.